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• Second annual Microsoft Work Trend Index report finds employees have a new “worth it” equation. And there’s no going back
• Report outlines five urgent trends from an external study of 31,000 people in 31 countries including Malaysia

MALAYSIA, 23 MARCH 2022 – Microsoft Corp. has released its second annual Work Trend Index report, “Great Expectations: Making Hybrid Work Work.” The company also announced new features across Microsoft Teams, Microsoft 365, Surface Hub, and Microsoft Viva to empower hybrid work and address employees’ new expectations for the workplace.

After sitting on the cusp of hybrid work for more than a year, many companies are at a long-awaited inflection point: the lived experience of hybrid work.

One thing from the research is clear: We are not the same people who went home to work in early 2020. The past two years have left a lasting imprint, fundamentally changing how people define the role of work in their lives. The challenge ahead for every organization is to meet employees’ great new expectations head on while balancing business outcomes in an unpredictable economy.

To help leaders navigate the shift, the 2022 Work Trend Index outlines five urgent trends from an external study of 31,000 people in 31 countries, including Malaysia, along with an analysis of trillions of productivity signals in Microsoft 365 and labor trends on LinkedIn:

1. Employees have a new “worth it” equation. 58% of employees in Malaysia say they’re more likely to prioritize their health and wellbeing over work than before the pandemic. And the Great Reshuffle isn’t over: 50% of Gen Z and Millennials in Malaysia are likely to consider changing employers in the year ahead.
2. Managers feel wedged between leadership and employee expectations. 58% of leaders in Malaysia say their company is planning a return to full-time in-person work in the year ahead. 53% of managers in Malaysia say leadership at their company is out of touch with employee expectations and 81% of managers in Malaysia say they don’t have the influence or resources to drive change for their team.
3. Leaders need to make the office worth the commute. 42% of hybrid employees in Malaysia say their biggest challenge is knowing when and why to come into the office yet only 36% of leaders have created team agreements to define these new norms.
4. Flexible work doesn’t have to mean “always on.” 59% of workers in Malaysia are open to using immersive digital spaces for meetings in the next year.
5. Rebuilding social capital looks different in a hybrid world. With 58% of hybrid workers in Malaysia considering a shift to full-remote in the year ahead, companies cannot rely solely on the office to recoup the social capital we’ve lost the past two years. 42% of leaders in Malaysia say relationship-building is the greatest challenge of having employees work hybrid or remote.

“Changes in the workplace have been accelerated due to the pandemic, leading to an equally rapid shift in trends within the workforce. With hybrid work environments becoming increasingly prominent, new priorities and expectations can be seen among employees. It is crucial for leaders and organizations to take heed of these new priorities and adapt to the expectations of the workforce to achieve a balance between employee happiness and productivity” – K Raman, Managing Director at Microsoft Malaysia

As the company marks five years since the launch of Teams, more than 270 million people rely on Teams for hybrid work.

Making hybrid work work for everyone will require intentional leadership around how, when, and where to work — and technology has a key role to play. Today the company is introducing new product innovation designed to improve the hybrid work experience.

• Available in public preview at the end of the month, Teams Connect shared channels enable collaboration with people inside and outside the organization from a shared workspace.
• To bridge the gap between digital and physical workspaces, a new meeting layout for Teams Rooms, front row, is now available in preview.
• New touch-enabled display solutions for Teams Rooms from Neat and Yealink are in the process of being certified for Teams Rooms on Android. These devices combine audio, video, touch display and compute in a single unit — allowing easy deployment and enhanced collaboration experiences. The new AI-powered Microsoft Surface Hub 2 Smart Camera uses automatic framing technology to dynamically adjust your Teams video feed to provide remote team members with a dynamic view of in-room interactions.
• The language interpretation feature in Teams enables live interpreters to convert what the speaker says into another language in near real time. The meeting organizer can assign interpreters and select up to 16 source and target language combinations, while attendees will hear the translation.
• Microsoft Whiteboard in Teams offers a rich set of new capabilities that bring visual collaboration to life, including collaboration cursors, more than 50 new templates, contextual reactions, and the ability to open existing boards and collaborate with external colleagues in Teams meetings.
• To improve hybrid brainstorming, completion of action items and making decisions together without having to switch context or apps, Microsoft is introducing Loop components in Outlook mail. RSVPing for a meeting in Outlook now allows attendees to note whether they plan to join in person or virtually.
• Microsoft is introducing a new offering in Microsoft Teams Phone called Operator Connect Mobile, in partnership with some of the world’s largest telecom operators. This assigns a single business-provided mobile phone number for desktop and mobile devices, making it seamless to move calls across networks and devices with no interruptions.
• With vibrant and fun styling, over 1,800 new 3D fluent emojis can infuse expression and playfulness into messages. And with the skin tone selector, users have the option to pick emojis that better represents themselves.
• To support flexible work styles, two PowerPoint experiences, cameo and recording studio, are being brought together. This will make it possible for presenters to deliver presentations with PowerPoint Live in Teams, whether or not they attend the meeting.
• A new feature called the Inspiration library is coming to Microsoft Viva in public preview as part of the Viva Insights app in Teams. The library is designed to give employees, managers, and leaders easy access to thought leadership and best practices from top sources such as “Harvard Business Review” and “Thrive.”

To learn more, visit the Official Microsoft Blog, Microsoft 365 Blog and the new Work Trend Index report.